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Core Services Support Manager

Reference number: 
10705


Salary: 
£
41,079
 - £
43,704 p.a. inc.
Pay band: 
PO5
Category:
IT
Closing date:
15/12/2008
Location:
Elizabeth House

View Job Pack (.pdf, 383Kb)

 

To apply, download the information pack from above and application forms from the 'how to apply' link in the menu to the right. Return your completed application forms to resourcing@brent.gov.uk

 

Brent is a dynamic, ambitious local authority in North West London.We are committed to delivering excellent IT services to our internal user base and our citizens.We are looking for career-minded people who are enthusiastic, skilled and enjoy new challenges.By joining us, you can expect exposure to a wide variety of learning experiences - including the chance to work with new tools and systems. This is an opportunity to be part of a unit that is aiming to be the number one for innovation in local government IT.


We are aware that achieving our goals will be impossible without having well trained staff. As an authority we have Investors in People accreditation and are committed to staff development.We are embarking upon a wide range of exciting ventures including implementing ITIL standards and adopting SFIA (Skills Framework for the Information Age).


There is a large programme under way laying the foundation for business transformation. This includes the roll out of IP telephony including Unified Messaging, achieving ISO27001 accreditation, developing a Client Index, implementing MS Exchange 2007 and carrying out a data rationalisation project that includes implementing SharePoint 2007. So, you'll be perfectly placed to add to your skills, knowledge and expertise.

 

The Core Services Support Manager is primarily responsible for managing and coordinating the support and development of Brent's Core Applications. The successful applicant will co-ordinate the implementation, support and availability of applications which are critical to the business of Brent Council. The role involves the management of a technical support team of analysts and programmers in order to accomplish organizational goals and alignment with business priorities for a user base of approximately 3000.

We are looking for someone who is able to manage Service Level Agreements to ensure that services are not interrupted and prioritise and communicate clearly with officers at all levels of the Council. You will need to be able to develop information strategies and manage staff effectively in order to achieve targets defined in the IT Strategy. You will need to have knowledge of the Prince2 project management methodology and an understanding of ITIL service management. You will need experience of managing projects and managing a team of technical staff. You will have a proven track record in Service Delivery.

 

 

 
  
  • Applications are particularly welcome from people with a disability as they are under-represented.